Frequently asked questions

• How do I contact owner?

  Last updated 09/03/2018

  You can always send a direct message to the owner by accessing the owners' profile page. We do not disclose owner's phone number before your booking request is accepted. If you require talking to owner before making a booking, please send a message asking owner to call you up directly.

• Does the insurance cover all Europe?

  Last updated 01/05/2017

  Our platform insurance covers most of Europe in addition to a few bordering countries. You can see the entire coverage area under Insurance terms.

• How to settle insurance excess?

  Last updated 15/02/2018

  The insurance excess is the responsibility of the renter. Out2Camp will in collaboration with our insurance company assist the owner in collecting the excess fee. Owner is refunded as soon as the damage is approved by our insurance company.

  Minor damages should be handled directly between owner and renter upon returning the vehicle.

• How large caravan may my car pull?

  Last updated 01/05/2017

  It's a combination of several factors; your driving license, the weight of your car, and the weight of the caravan. See details and calculations